Refund Policy

01 Overview

RomIQ Solutions provides custom software and IT services. Because our work involves significant time, skill, and resource allocation from the moment a project begins, our refund policy reflects the nature of bespoke service delivery rather than off-the-shelf products.

We encourage all clients to review project scopes carefully and raise concerns early. We are always willing to work collaboratively to resolve issues before they escalate.

02 Advance Payments

The advance payment (typically 50% of the project total) is collected before work begins and covers initial planning, design exploration, resource allocation, and project setup.

If you cancel before any work has started (i.e. within 48 hours of payment and before the first work session), you may be eligible for a full refund of the advance. Please contact us immediately.

03 Milestone & Final Payments

Payments made at project milestones or upon completion are generally non-refundable, as they represent work already delivered and approved by the Client at that stage.

If a milestone deliverable does not meet the agreed specifications, the Client must raise the issue within 7 days of delivery. We will revise the work at no additional cost within the scope of the agreed revision rounds.

04 When Refunds Apply

A full or partial refund may be considered in the following situations:

• Non-delivery: We fail to deliver the agreed project within the confirmed timeline without a valid reason, and are unable to provide a revised schedule acceptable to the Client.
• Significant scope deviation: The delivered work materially differs from the agreed scope and we are unable to rectify it after reasonable attempts.
• Duplicate payment: You are charged more than once for the same service due to a technical error.
• Cancellation before commencement: You cancel the project within 48 hours of the advance payment and before any work has commenced.

In all cases, the refund amount will be proportional to the work not yet completed or delivered.

05 Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The Client changes their mind after work has begun.
• Delays caused by the Client (e.g. late content submission, unresponsiveness, repeated scope changes).
• Dissatisfaction with the general direction of work that was approved at an earlier stage.
• Issues arising from third-party services, hosting environments, or platforms outside our control.
• The Client requests features or changes outside the agreed scope and later disputes the additional charges.
• The project is paused or abandoned by the Client for more than 30 days without communication.
• Post-handover requests for changes that constitute new work rather than bug fixes.

06 Refund Request Process

To request a refund, please follow these steps:

• Step 1: Email us at romiqtech.solutions@gmail.com with the subject line "Refund Request — [Your Project Name]".
• Step 2: Include your name, project details, payment reference/UTR number, and a clear explanation of your reason for requesting a refund.
• Step 3: Our team will acknowledge your request within 2 business days and review it.
• Step 4: We may request additional information or propose a resolution (e.g. rework instead of refund).
• Step 5: A final decision will be communicated within 7 business days of receiving all required information.

07 Refund Timeline

Approved refunds will be processed within 5–10 business days of approval and returned to the original payment method (UPI, bank account) used for the transaction. Processing times may vary depending on your bank or payment provider.

We will provide you with a refund confirmation and transaction reference once processed.

08 Disputes

We strongly encourage clients to contact us directly to resolve any concerns before initiating a chargeback or dispute with their bank. Unauthorised chargebacks on services that were legitimately delivered will be contested.

Any unresolved disputes shall be handled in accordance with the Governing Law and jurisdiction defined in our Terms & Conditions.

09 Contact Us

For any refund-related queries, please reach out: