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1. Overview 2. Advance Payments 3. Milestone Payments 4. When Refunds Apply 5. Non-Refundable Situations 6. Refund Process 7. Refund Timeline 8. Disputes 9. ContactWe want every client to be fully satisfied with our work. This Refund Policy explains the circumstances under which refunds may be issued and the process for requesting one.
RomIQ Solutions provides custom software and IT services. Because our work involves significant time, skill, and resource allocation from the moment a project begins, our refund policy reflects the nature of bespoke service delivery rather than off-the-shelf products.
We encourage all clients to review project scopes carefully and raise concerns early. We are always willing to work collaboratively to resolve issues before they escalate.
The advance payment (typically 50% of the project total) is collected before work begins and covers initial planning, design exploration, resource allocation, and project setup.
Advance payments are non-refundable once work has commenced, except in cases where RomIQ Solutions is unable to begin or deliver the agreed services due to our own fault.
If you cancel before any work has started (i.e. within 48 hours of payment and before the first work session), you may be eligible for a full refund of the advance. Please contact us immediately.
Payments made at project milestones or upon completion are generally non-refundable, as they represent work already delivered and approved by the Client at that stage.
If a milestone deliverable does not meet the agreed specifications, the Client must raise the issue within 7 days of delivery. We will revise the work at no additional cost within the scope of the agreed revision rounds.
A full or partial refund may be considered in the following situations:
In all cases, the refund amount will be proportional to the work not yet completed or delivered.
Refunds will not be issued in the following circumstances:
To request a refund, please follow these steps:
Approved refunds will be processed within 5โ10 business days of approval and returned to the original payment method (UPI, bank account) used for the transaction. Processing times may vary depending on your bank or payment provider.
We will provide you with a refund confirmation and transaction reference once processed.
We strongly encourage clients to contact us directly to resolve any concerns before initiating a chargeback or dispute with their bank. Unauthorised chargebacks on services that were legitimately delivered will be contested.
Any unresolved disputes shall be handled in accordance with the Governing Law and jurisdiction defined in our Terms & Conditions.
For any refund-related queries, please reach out: